华盛顿特区.C. ——2022年5月4日 – The National Association of Enrolled Agents (NAEA) today released a white paper outlining a series of reforms for putting 服务 back into the Internal Revenue Service (IRS).

黄金城电子娱乐网址国税局(Internal Revenue Service)涉及更多的黄金城电子娱乐网址税收.S. citizens than any other federal department or agency 和 is the face of the federal government,大卫·托勒斯说, NAEA总统. “Enrolled agents increasingly are expressing the view that the quality of taxpayer 和 practitioner 服务 within the agency has deteriorated to an unacceptable level.”

Tolleth further stated that the time to address our nation’s tax administration system is now.

“Reform should be comprehensive 和 include all aspects of the agency,” Tolleth said. “Above all, taxpayer rights 和 taxpayer 服务 should drive the conversation.”

NAEA believes a transformation 和 modernization effort is needed to truly address the challenges facing the IRS. Such an effort begins with the acknowledgement that taxpayer 服务 encompasses nearly all the agency’s external-facing functions. 太频繁, policymakers 和 IRS create a false choice between providing 服务 和 assuring compliance.

“Taxpayers have the right to quality 服务 和 the right to representation,梅金·基利安说, 执行副总裁. “NAEA looks forward to working with Congress to reform the Internal Revenue Service, 和 we st和 ready to assist with implementation of these important proposals.”

NAEA’s white paper includes the following recommendations for IRS reform:

劳动力市场改革

An organization’s culture produces its results. The IRS needs to have a dialogue centered on its values 和 its approach to providing 服务 to the public. Clear 和 consistent training is an essential element in moving the IRS towards a 服务 orientation.

IRS Budget Reform, Measures, 和 Electronic Filing

Funding for the IRS has not kept pace with the rapid expansion of its workload over the last several decades. The agency has not been in control of much of its staffing for years 和 presently faces demographics that should concern all.

国会应该提供明确的, measurable objectives for the IRS in taxpayer 服务, 电子文件, 和执行.

为从业人员提供的在线解决方案

The fastest 和 most efficient means of decreasing wait times on the Practitioner Priority Service phone line is to provide robust applications through the online Tax Pro Accounts. If the agency could provide three online solutions, we believe they could drive as much as 75 percent of the phone traffic to the internet.

从业者的改革

超过一半的时间都要提交纳税申报表, 或者纳税人对国税局的合规作出回应, a tax professional is representing the taxpayer. Congress 和 the IRS need to recognize the importance to the tax administration system of having competent 和 ethical professionals.

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About the National Association of Enrolled Agents
The National Association of Enrolled Agents (NAEA) has been powering enrolled agents, 黄金城电子娱乐网址税务专家®, 超过45年了. NAEA is a non-profit membership organization composed of tax specialists licensed by the U.S. 财政部. NAEA提供网络连接, 受教育机会, programs 和 服务s that enable enrolled agents 和 other tax professionals to excel beyond their peers. 想了解更多，请访问 dl5x.cqkaisi.com 并继续关注NAEA 脸谱网 和 推特.